Video title – National Helpline | Beware of CyberFraud

Anchor Script

Thumbnail –

National Helpline No.155260
Beat Cyber Theft

Script

The pandemic has posed huge challenges in front of us. Among all these, one of the major challenges that we encounter regularly is Cyber Fraud. It could be linked to the fake calls from unidentified callers asking for personal details or misusing the names of Government and Corporate organizations to offer job opportunities online.

In view of such unethical activities, the Central government has reinforced its commitment to provide a safe and secure digital payments ecosystem to the citizens. Recently, the Union Home Ministry has operationalised the national Helpline 155260 and Reporting Platform for preventing financial loss due to cyber fraud.

Let’s get to know more about it.

The National Helpline and Reporting Platform provide a mechanism for persons cheated in cyber frauds to report such cases to prevent loss of their hard-earned money. The Helpline was launched this year in April and is currently being utilized along with 155260 by seven States and Union Territories. Till now, it has covered 35 percent of the country’s population. To prevent the flow of money siphoned off by fraudsters, the rollout process of the Helpline is underway in the other States for pan-national coverage.

The associated platform of the Helpline, Citizen Financial Cyber Fraud Reporting and Management System has been developed in-house by the Indian Cyber Crime Coordination Centre to integrate Law Enforcement Agencies, Banks and Financial Intermediaries.

It is worth noting that the Helpline has been able to save more than Rs.1.85 crore of defrauded money from reaching the hands of fraudsters, with Delhi and Rajasthan saving Rs.58 lakh and Rs.53 lakh respectively.

Now, let’s get to know how this Helpline and its associated platform operate.

The Helpline number is manned and operated by the concerned state police. When the victims of cyber fraud make a call on Helpline no. 155260, the police operator notes down the fraud transaction details and basic personal information of the caller.

The information is further submitted in the form of a ticket on the Citizen Financial Cyber Frauds Reporting and Management System. The ticket then gets escalated to the concerned banks, wallets, merchants and so on, depending on whether they are the victim’s bank or the bank/wallet in which the defrauded money has gone.

In the next step, an SMS is sent to the victim with an acknowledgement number of the complaint directed to submit complete details of the fraud on the National Cybercrime Reporting Portal within 24 hours. The concerned bank then checks the details in its internal systems and if the defrauded money is still available, the bank puts it on hold, ie., the fraudster cannot withdraw the money.

In case the defrauded money has moved out to another bank, the ticket gets escalated to the next bank to which the money has moved out. This process is repeated until the money is saved from reaching into the hands of the fraudsters.

Currently, the Helpline and its Reporting Platform has all the major public and private sector banks onboard. The success of the Helpline and Reporting Platform can be gauged from the fact that on several occasions, the cheated money has been stopped from reaching fraudsters even after it has been moved by the cheats to five different banks to hide the trail.

The facility has empowered both the banks and the police, by leveraging new-age technologies for sharing online fraud-related information and taking action in almost real-time. The government is making progressive attempts to prevent the loss of defrauded money by chasing the money trail and stopping its further flow before it is taken out of the digital ecosystem by the fraudster.

Sources/Visuals

https://twitter.com/cyberdost?lang=en
file:///C:/Users/ssing/Downloads/CyberFraud_18062021_0%20(1).pdf
https://pib.gov.in/PressReleasePage.aspx?PRID=1727990

Fraud Alert:

उत्तम नगर में रहने वाले नितिन को मिस्ड कॉल आई। कॉल बैक करने पर सामने वाले व्यक्ति ने बताया की नितिन के पिताजी ने उससे ₹20,000/- नितिन को ट्रांसफर करने को कहा है। फिर उसने एक QR Code भेजा। लेकिन QR Code स्कैन करते ही नितिन के बैंक A/C से ₹20,000/- कट गए।

— IFSO/CCU Delhi Police (@DCP_CCC_Delhi) May 16, 2021

#helpline No.155260 : Be aware and Be #CyberSafe pic.twitter.com/OxPOx39AaT

— Cyber Dost (@Cyberdost) June 18, 2021