The Telecom Regulatory Authority of India (TRAI) has launched a TV Channel Selector web portal for consumers who could not access its mobile phone app through smartphones.
With the help of this portal subscribers can choose a preferred channel of interest and remove the unwarranted. The portal also allows the subscriber to modify existing subscriptions. This portal will help the subscriber to check their own subscription status and view all the channels provided by the DTH and Cable operators.
The portal has all the existing features of the app along with a download facility that will allow subscribers to check their own subscription, view all channels and bouquets provided, and select the channels of interest and remove the unwanted ones.
The portal will help subscribers modify their subscription, check the real-time status of subscription requests, add channels in the applicable NCF (network capacity fee) and download & print the current subscription.
The portal will also help subscribers in getting optimized solutions and the best combination of user-selected channels/bouquets at the same or less price.
The subscribers will be authenticated by OTP on their Registered Mobile Number (RMN). In case, if the mobile number is not registered with DPO, the subscriber will get OTP on his/her TV screen. Users can provide feedback by clicking the “Feedback” option available. However, efforts are being made to integrate other service providers whose systems are capable of communicating through API (application programme interface) with this platform.
TV Channel Selector App
Transparency and consumer protection are the important mandates of TRAI. The TV Channel Selector App for smartphones was launched last year that enabled users to check their subscription, modify it, view all channels provided by their cable operators, and choose channels of interest under a regulatory framework notified in December 2018. The Channel Selector App is available on both Google Play Store and Apple App Store.
Telecom Regulatory Authority of India (TRAI), in March 2017, notified the New Regulatory Framework for Broadcasting and Cable services. The new framework came into effect on 29th December 2018. The new framework promotes consumer choice and enables subscribers to select television channels they want to watch.